THE CHALLENGE       __________________________

Overcoming Downtime and Maintenance Costs

Amerikiosks faced critical operational challenges due to frequent downtime and high maintenance costs across their extensive network of specialty kiosks. With hundreds of kiosks deployed in various high-traffic locations, the company struggled to maintain consistent operational efficiency. Issues such as connectivity disruptions and system failures were rampant, causing significant headaches for the operations team. 

The high frequency of these issues meant that Amerikiosks had to allocate substantial resources for on-site maintenance, driving up operational costs and straining their technical support teams. The cumulative effect of these challenges was a pressing need for a more reliable and cost-effective solution to ensure uninterrupted service and maintain customer loyalty.

THE SOLUTION           __________________________

Implementing Switch Always On Hybrid for Streamlined Operations

The introduction of Switch Always On solutions provided Amerikiosks with a robust solution capable of remote monitoring and control. This remote power control device enabled Amerikiosks to efficiently manage their kiosk network by providing real-time diagnostics, automatic problem resolution, and significant reductions in the need for physical maintenance.

They notice substantial improvement from the following key features:

• Backup Power with Configurable AC/DC Ports: An Optional internal backup battery provides hours of continuous network operation during power and connectivity interruptions, ensuring ATMs remain online. 

• Remote Reboot Functionality: The companies gained the ability to remotely reboot any machine from a centralized dashboard, instantly addressing software glitches or network failures without the need for an on-site visit.

• Dual Ethernet Ports and Cellular Backup: When the primary network connection fails, the Hybrid dual Ethernet ports and optional cellular backup maintain connectivity to machines, preventing downtime during network outages.

THE RESULTS              __________________________

Enhancing Efficiency and Customer Experience

The trial will show an undeniable improvement in display uptime, a decrease in service calls, and operational efficiency, delivering the following realistic, measurable outcomes:

 Rapid Issue Resolution
Issues now resolved within 10-15 minutes, significantly improving uptime. This rapid resolution time marks a dramatic shift from the previous scenario, where technical problems could linger for hours or even days. 

 Reduced Operational Costs
Marked decrease in the need for onsite technician visits, saving substantial maintenance costs. The ability to remotely monitor and manage the kiosks has drastically cut down the frequency and necessity of dispatching technicians to various locations. 

 Improved Customer Satisfaction
Seamless kiosk functionality elevated the user experience, cultivating heightened customer loyalty and confidence. The continuous monitoring features guarantee optimal machine performance, with real-time alerts swiftly addressing any emerging issues..

THE CONCLUSION     __________________________

A New Standard in Kiosk Management

Amerikiosks' integration of Switch Always On solutions has set a new standard in managing specialty kiosks. This solution has not only streamlined operations but also propelled Amerikiosks to the forefront of innovation in their industry. With every kiosk now equipped with this technology, Amerikiosks is poised to continue their growth while maintaining high operational standards and customer satisfaction.