Reducing ATM Downtime with Switch Always On Hybrid & AC

Industry

ATMs

Challenge

ATM Operators across the U.S. often encounter a critical challenge – inconsistent ATM uptime, particularly in remote areas. Each period of downtime can result in missed transactions, customer dissatisfaction, and increased operational expenses from frequent unexpected service calls and truck rolls.

Results

It will become evident that the Hybrid and AC devices can effectively tackle ATM operational challenges. This has been achieved by boosting machine uptime, minimizing the need for technician intervention, and ensuring consistent insight into power and connectivity status.

Key Product

Switch Always On- Hybrid

www.switchalwayson.com/switch-always-on-hybrid/

30%

Decrease in Service Calls

$50,000

Potential Annual Service Savings

30%

Improvement in ATM Uptime

Every power interruption can cause missed advertising chances and unhappy clients. There's a better way.

Micah Larsen

Sales Director @ Switch Always On

ATM Operators Struggles with Frequent Downtime

ATM operators in the United States frequently face a significant obstacle - unreliable ATM uptime, especially in remote locations. Each instance of downtime can lead to lost transactions, customer dissatisfaction, and higher operational costs due to frequent unplanned service calls and vehicle dispatches.

THE CHALLENGE __________________________

Downtime Leads to Missed Revenue and Rising Service Costs

Companies' operational teams often encounter a persistent problem: every power fluctuation, network issue, or internal failure necessitates a technician physically resetting the ATM. In urban areas, the average dispatch time could be up to two hours. However, it could take up to a full day in rural or hard-to-reach locations, significantly reducing the machine’s availability.

With downtime extending into hours or even days, ATM Operators could lose revenue while incurring substantial costs in technician fees, travel expenses, and machine maintenance.

Key Challenges:

Frequent power and connectivity interruptions causing extended downtime.
High service costs for unexpected service calls and dispatching technicians for minor issues.
Customer complaints due to machines being frequently offline during critical periods.

Faced with growing operational inefficiencies, the companies need a solution that will allow them to reduce downtime, eliminate the need for constant manual intervention, and improve overall ATM availability.

THE SOLUTION __________________________

Deploying Switch Always On Hybrid and AC

Companies have the option to collaborate with Switch Always On to implement the Hybrid and AC products throughout their ATM network. During a 30-day evaluation period, the Hybrid or AC can be set up in their most troublesome machines, specifically focusing on ATMs in areas susceptible to power fluctuations and slow technician response times.

They notice substantial improvement from the following key features:

Backup Power with Configurable AC/DC Ports: The Hybrid’s internal backup battery provides hours of continuous network operation during power and connectivity interruptions, ensuring ATMs remain online. The Switch Always On AC device includes an optional cellular functionality to ensure hours of insight and access to reboot equipment remotely.
Remote Reboot Functionality: The companies gained the ability to remotely reboot any machine from a centralized dashboard, instantly addressing software glitches or network failures without the need for an on-site visit.
Dual Ethernet Ports and Cellular Backup: When the primary network connection fails, the Hybrid and AC's dual Ethernet ports and optional cellular backup maintains connectivity to machines, preventing downtime during network outages.

THE RESULTS __________________________

Measurable Improvements Within 30 Days

The 30-day trial will show an undeniable improvement in display uptime, a decrease in service calls, and operational efficiency, delivering the following realistic, measurable outcomes:

80% Decrease in Service Calls
Switch Always On Hybrid and AC devices have the ability to auto-reboot when power or connectivity is interrupted. Also, by having the ability to reboot remotely, the operation teams can solve most problems in less than 10 minutes without needing to send a technician. This could result in a 80% decrease in service requests, leading to significantly reduced operational costs.

30% Improvement in ATM Uptime
Machines with the Hybrid or AC installed experience far fewer outages, thanks to the machine auto-reboot functionality, backup power for networking equipment, and embedded cellular modem to access equipment remotely. Machines that previously averaged 3-4 hours of downtime per week and 1-2 truck rolls per month were now consistently online.

Savings up to $50,000 in Service Costs
Companies stand to save around $50,000 in technician fees and travel expenses annually. Considering the size of the network, these savings could potentially increase as the Hybrid or AC solution are implemented on more machines.

Reduced Customer Complaints
Customer feedback can indicate a notable drop in complaints regarding ATM availability. The company’s customer satisfaction scores improve as more machines remain operational, especially in high-traffic areas.

THE CONCLUSION __________________________

Powering Vending Machines with Reliability and Flexibility

We recommend a 30-day evaluation of Switch Always On Hybrid or the AC, it will become evident that the Hybrid and AC devices can effectively tackle ATM operational challenges. This has been achieved by boosting machine uptime, minimizing the need for technician intervention, and ensuring consistent insight into power and connectivity status. As a result, costs are reduced, and the customer experience is greatly improved.

With the evaluation proving successful, companies can roll out the Hybrid or AC products to the entire ATM network, focusing first on machines located in high-risk areas.