THE CHALLENGE       __________________________

Downtime Leading to Lost Sales and Frustrated Customers

Every time a vending machine experiences a power outage or lost network connectivity, it results in hours of downtime. Customers expecting a quick, hassle-free purchase are often greeted with an "out of service" machine. This not only leads to lost revenue but also damages the company’s reputation with site owners.

Additionally, sending truck rolls to fix issues or manually reboot machines adds to operational costs. Some remote or high-traffic areas make these visits time-consuming and expensive, meaning issues often go unresolved for hours or even days.

Key Challenges:

• Frequent power disruptions in high-traffic locations like airports and corporate buildings.
• Connectivity issues causing machines to go offline, preventing transactions.
• High operational costs from chasing unexpected service calls and sending technicians for basic reboots and resets.
• Lost revenue from vending machines being out of service during peak times.
  
  

THE SOLUTION           __________________________

Implementing Switch Always On Hybrid for Reliable Power and Connectivity

Vending companies can consider various options from Switch Always On and most implement the Switch Always On Hybrid. The objective is to prevent downtime due to power interruptions and network issues, as well as to minimize service calls and truck rolls for minor repairs.

They notice substantial improvement from the following key features:

• Configurable AC and DC Ports for Flexible Power Management: The Hybrid’s versatile ports enable the companies to easily power both traditional and newer, more complex vending machines, ensuring operational efficiency.

• Internal Backup Battery for Continuous Operation: The Hybrid's backup battery keeps network equipment running during power outages, ensuring it remains online and ready to process transactions even when the primary power source fails.

• Cellular Connectivity with Heartbeat Alerts: The Hybrid's optional cellular module serves as a backup connection to access the Hybrid's reboot functionality. Real-time heartbeat alerts notify the operations team when a machine's primary network fails, enabling them to take action before the machine goes offline.

THE RESULTS              __________________________

Improved Efficiency and Revenue in 30 Days

The 30-day trial will show an undeniable improvement in display uptime, a decrease in service calls, and operational efficiency, delivering the following realistic, measurable outcomes:

 Up to 40% Reduction in Machine Downtime
The internal backup battery and independent power capabilities of the Hybrid keeps vending network equipment operational during power and connectivity interruptions . Cellular connectivity acts as a safety net, ensuring machines can be accessed remotely even when the primary network connection drops, resulting in consistent uptime.

 Up to 70% Fewer Technician Dispatches
The remote power control and cellular backup virtually eliminate the need for technician dispatches for minor connectivity or power issues, drastically reducing service costs.

 Potential Annual Savings of $50,000
During the trial period, companies have the potential to save around $20,000 in technician fees and lost revenue from missed advertising impressions. The cellular module's heartbeat alerts enabled the team to address connectivity issues before they escalated into service calls, thus minimizing disruptions even further.

  Improved Client Relationships
Businesses experience higher customer satisfaction with fewer out-of-order vending machines. Vending machines in busy locations remain in operation during peak hours, increasing sales and happier customers. Additionally, site owners may note fewer complaints about vending machines being offline.

THE CONCLUSION     __________________________

Powering Vending Machines with Reliability and Flexibility

The Switch Always On Hybrid offers the perfect solution to the core challenges faced by vending companies. With backup power, flexible AC/DC ports, and cellular connectivity, companies are able to take back control of their nationwide vending machine network, ensuring that the machines remain online, operational, and profitable, regardless of power interruptions or network issues.

Following the successful evaluation, companies may initiate a full-scale rollout of the Hybrid across all their machines. This strategic move will help them achieve long-term operational efficiency, reduce service costs, and increase revenue by ensuring that more machines remain operational during crucial times.